FAQs

Our jewellery is made from high-grade recycled stainless steel, a quality material also used in food-grade applications. It is gentle on the skin and resistant to water and sweat, making it a safe choice for those with sensitive skin. We also conduct regular third-party testing for lead, cadmium, and nickel, and our jewellery consistently meets international safety standards. The surface is coated with durable 18k gold using a PVD method with twice the industry standard thickness, helping the colour stay vibrant and beautiful for longer.

We use high-grade recycled stainless steel, the same grade used in food applications, chosen for its sustainability and nickel-free safety, making it suitable for sensitive skin. The surface is finished with an 18k gold PVD coating that is twice the industry standard thickness. We also conduct regular safety testing through certified labs to ensure all pieces meet international standards for lead, cadmium, and nickel content.

PVD stands for Physical Vapour Deposition, a technique that bonds a thin, even layer of metal to the surface in a vacuum setting. PVD is already far more durable than traditional gold plating, offering greater resistance to wear, water and everyday use. At Grace of Life, we apply 18k gold PVD at twice the standard industry thickness, making it far stronger than traditional plating and ideal for regular wear.

Yes, our jewellery meets the quality level required to be sold as officially waterproof. You can confidently wear it during everyday activities such as handwashing, showering, or exercising. It is also ocean safe, so you can enjoy it while surfing or spending time at the beach. For best care, we recommend rinsing it gently with clean water afterwards.

Our waterproof jewellery is made to last, but proper care helps preserve its beauty even longer. After wearing, gently wipe off sweat or residue with a soft cloth. Avoid polishing cloths, as they may damage the coating. If exposed to saltwater or pool water, rinse with clean water afterwards. When not in use, store it in the pouch provided to help protect it from scratches and dust.

Orders are shipped within the following timeframes, excluding weekends and holidays.

• Standard shipping: up to 5 business days
• Express shipping: up to 1–2 business days

Orders over $120 AUD: Free standard shipping

Orders under $120 AUD:

• Standard shipping: $10 AUD
• Express shipping: $14 AUD

Yes, we ship internationally. Orders over $250 AUD qualify for free international shipping. For orders under that amount, shipping costs vary depending on your region. Please check our “Shipping & Returns” page for full details. Note that import duties or local taxes may apply depending on your country.

Orders over $250 AUD: Free shipping

Orders under $250 AUD: Shipping fees are calculated automatically at checkout based on your location. Estimated delivery time: 7–14 business days (may vary due to customs or local delays).

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. If you need a specific delivery date or have any concerns, please email us at hello@grace-of-life.com.

Possibly. Customs duties and local taxes may apply depending on your country’s regulations. These charges are not included in the item or shipping prices and are your responsibility at the time of delivery.

Examples:

• Japan: Orders under $1,000 USD are usually exempt from customs duties
• Germany / Switzerland: Orders over a certain amount may be subject to duties
• USA (e.g., Hawaii): Duties are less common but state taxes may apply

Yes, all orders include tracking. You will receive a tracking number by email once your order has shipped. If you have questions about your tracking, feel free to reach out at hello@grace-of-life.com.

All Grace of Life pieces are delivered in gift-worthy packaging. Our wrapping is not just about appearance, it is a quiet ritual to mark the beginning of someone's story. We use sustainable, reusable materials chosen with intention. Each order comes with one gift box as standard. If you require additional boxes, they can be purchased separately.

Yes, we do. You can bring your piece to us directly at a local market or send it by post. For more details, please contact us at hello@grace-of-life.com.

All Grace of Life jewellery comes with a six-month manufacturing warranty from the date of purchase. This covers manufacturing defects only and does not apply to damage from daily wear or improper handling. If you would like to request a repair or warranty claim, please email us with your order number and a photo of the issue.

To request a return or exchange, all of the following conditions must be met:

• The item is unused, unworn, and in original condition
• You contact us within 14 days of delivery
• The tag is still attached, and the item is in its original packaging
• The item was purchased at full price (not during a sale or promotion)

Not eligible for return or exchange:

• Earrings (for hygiene reasons)
• Custom or made-to-order items
• Sale or promotional items

You are responsible for any issues during return shipping, so we recommend using a trackable shipping method.

Once we receive the returned item and confirm its condition, we will begin the refund process. Refunds are issued to the original payment method and may take 5–10 business days to process. If more than 15 business days pass after your return is approved and you have not received your refund, please email us at hello@grace-of-life.com.

At Grace of Life, we deeply value contributing to a sustainable future. All our jewellery is made with high-grade recycled stainless steel, chosen to reduce environmental impact from the very beginning. We also use thoughtful, minimal packaging that is reusable and beautifully designed. In addition, Grace of Life is a proud member of 1% for the Planet, donating 1% of our sales to environmental and community-focused organisations. Every decision we make is rooted in care for the Earth and for the future.

At this time, our system only allows one discount code per order. We recommend choosing the offer that best suits your purchase. Thank you for your understanding.